Please read our Conditions of Bookings

1. If a cancellation of your booking is required, we must receive a minimum 24 hours notice prior to your pickup time, otherwise the full fare must be paid and subsequent refunds will not be given.

2. All return bookings (pickups from the airport) must be prepaid either on your date of departure from Sydney Airport or via a credit card transaction over the phone or secure web form. An additional transaction fee will apply if using a credit card. Due to current privacy and security policies we are unable to accept payment via cheque, money order or deposited funds.

3. Refunds will only occur in the instance where your scheduled flight arrival time into Sydney Airport is delayed to a time that does not suitably connect with our scheduled bus departure times. If your flight into Sydney Airport is delayed or cancelled, at your first available convenience when you land, phone us so that we may inform you of the next available bus departing the airport. If this time does not suit, we can then refund your prepaid return transfer so you can make an alternative arrangement home.

4. Our buses run to a timetable and our drivers, by law, must adhere to government regulated driving hours. If your delayed flight arrives at a time that does not suitably connect with our scheduled bus departure times, we are under no obligation to provide you with a pickup at a time that is outside our scheduled operating hours.

5. North Shore Airport Service is not liable for and accepts no responsibility for delayed or cancelled flights and delays due to traffic and traffic accidents. Every effort is made to match arrival times with other passengers, however sometimes a short wait is unavoidable

6. Due to the constant variables in motor vehicle traffic and airline punctuality, North Shore Airport Service cannot guarantee our buses will operate to the exact times that passengers are booked in for. We also cannot guarantee the availability of seats hence, vacancies may not always be available at the time/s you require to travel until your booking is confirmed.

7. North Shore Airport Service is not a common carrier and is not and shall not be liable for any loss or damage howsoever arising, including negligence, to any and all goods, baggage and personal effects conveyed by our service. Passengers are therefore strongly advised to ensure they obtain appropriate travel insurance cover for these items. Carriage of passengers is in accordance with the Passenger Transport Act 1990.

8. The information collected via our Online Booking Form is used for the sole purpose of booking in passengers for transfers with North Shore Airport Service. The information is a requirement under the Passenger Transport Act 1990. It may be passed onto certain authorities in accordance with this act. These authorities include but are not limited to: Transport for NSW, NSW Roads and Maritime Services, NSW Police Force.