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1.
If a cancellation of your booking is required, we must receive
a minimum 24 hours
notice prior to your pickup time, otherwise
the full fare must be paid and subsequent refunds will not be
given.
2.
All return bookings (pickups from the Cruise Ship) must be prepaid
either on your date of departure from Sydney or via a credit card
transaction over the phone, on an email or via a fax. An additional
transaction fee will apply if using a credit card. Due to
our current privacy and security policies we are unable to accept
payment via cheque, money order or deposited funds.
3.
Refunds will only occur in the instance where your scheduled cruise
ship arrival time into Sydney is delayed to a time that does not
suitably connect with our scheduled bus departure times. If your
cruise ship arrives delayed into Sydney, at your first available
convenience when you disembark, phone us so that we may inform
you of the next available bus departing the cruise ship terminal.
If this time does not suit, we can then refund your prepaid return
transfer so you can make an alternative arrangement home.
4.
Our buses run to a timetable and our drivers, by law, must adhere
to government regulated driving hours. If your delayed cruise
ship arrives at a time that does not suitably connect with our
scheduled bus departure times, we are under no obligation to provide
you with a pickup at a time that is outside our scheduled operating
hours.
5.
North Shore Airport Service is not liable for and accepts no responsibility
for delayed or canceled cruises and delays due to traffic and
traffic accidents.
6.
Due to the constant variables in motor vehicle traffic and cruise
ship punctuality, North Shore Airport Service cannot guarantee
our buses will operate to the exact times that passengers are
booked in for. We also cannot guarantee the availability of seats
hence, vacancies may not always be available at the time/s you
require to travel until your booking is confirmed.
7.
North Shore Airport Service is not a common carrier and is not
and shall not be liable for any loss or damage howsoever arising,
including negligence, to any and all goods, baggage and personal
effects conveyed by our service. Passengers are therefore strongly
advised to ensure they obtain appropriate travel insurance cover
for these items. Carriage of passengers is in accordance with
the Passenger Transport Act 1990.
8.
The information collected via our Online Booking Form is used
for the sole purpose of booking in passengers for transfers with
North Shore Airport Service. The information is a requirement
under the Passenger Transport Act 1990. It may be passed onto
certain authorities in accordance with this act. These authorities
include but are not limited to: NSW Ministry of Transport, NSW
Roads and Traffic Authority, NSW Police Service.
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