FAQ's

How soon should I book my airport transfer with North Shore Airport Service?

Bookings are essential and we recommend you book as early as you possibly can prior to your date of travel. We can accept bookings up to three (3) months in advance of the current month we are in. We cannot guarantee the availability of seats at any time until your booking is confirmed. If you are traveling in school or public holiday periods, book as early as possible to avoid disappointment as seats do fill very quickly during these times.

Do you provide baby seats, baby capsules and child booster seats?

Yes, our buses are equipped with baby seats, baby capsules and child booster seats. You must advise us at the time of your booking if your require these items so we can ensure they are available at the time you are traveling.

Are you a door to door service?

We are a genuine Door to Door shuttle bus service. We will pick you up from your home or business or school and drop you off at the door to the terminal for whichever airline your are flying with, Airport Hotels, Central Railway Station, Overseas Cruise Ship Terminals and Interstate Coach Terminals.

Do you charge a discounted fare for children, students and pensioners?

No, all our passengers are equally charged at our standard flat rate of one (1) passenger – one (1) seat.

How often do you operate?

North Shore Airport Service operates frequent airport transfers from Monday to Friday and on selected Saturdays. Our first bus for the day can arrive at the airport as early as 5.00am (05:00hrs) and our last bus for the day can depart the airport as late as 8.30pm (20:30hrs). Click Here for more info

What suburbs do you service?

How much does it cost and are there any additional charges?

How early do I need to be at the airport prior to my flight departure time?

For all Domestic flights the airlines require you to be checked-in a minimum of 30 minutes prior to your scheduled flight departure time. We normally book passengers in to arrive at the domestic terminals approximately 45 minutes to 1 hour prior to flight departure time.

For International flights the airlines will require you to be at check-in anywhere between 90 minutes to 3 hours prior to your scheduled flight departure time depending on the airline in question and the destination of your flight. The standard time to arrive at check-in is 2 hours prior to your flight departure time. If your are unsure about what time you should arrive at the airport we recommend you contact your airline direct to ask them what time they require you to be at check-in.

How much luggage can I take?

You can take as much luggage as you like BUT additional charges will apply to anything over our Standard Baggage allowance. Our Standard Baggage allowance is classified as follows.

International Travel – each passenger having not more than one (1) large checked-in bag, one (1) small checked-in bag and one (1) carry-on bag only.

Domestic Travel – each passenger having not more than one (1) large checked-in bag and one (1) carry-on bag only.

Anything additional to these items is classified as Excess Baggage. The most common excess baggage items include; golf clubs, surfboards, snow skis, bicycles and large numbers of suitcases. When making a booking please ensure you inform our staff if you are taking any of these items as an allowance for extra luggage space will be required.

Do you meet all flights?

No, we do not meet all flights arriving into Sydney Airport. Our first bus for the day can arrive at the airport as early as 5.00am (05:00hrs) and our last bus for the day can depart the airport as late as 8.30pm (20:30hrs).

What happens if my return flight into Sydney is delayed or cancelled?

If your return flight into Sydney Airport is delayed or canceled, at your first available convenience when you land, phone us so that we may inform you of the next available bus departing the airport. If this time does not suit, we can then refund your prepaid return transfer so you can make an alternative arrangement home. Refer to our Conditions of Bookings page for more details.

Do you pickup in Suburbs not listed on your website?

Yes, we can service suburbs that are not listed on our website although this will only occur in special circumstances. For example, if a large group is traveling from a number of different addresses, we will consider providing pickups in the other suburbs we don’t currently service.

What methods of payment do you accept?

We accept Cash as well as Debit cards and Visa and Mastercard Credit cards (1.5% surcharge on credit cards). See our Fares page for more info. Due to current privacy and security policies we are unable to accept payment via cheque, money order or deposited funds.

Can I get assistance with carrying my luggage?

As a matter of courtesy we can offer assistance with carrying your luggage to and from your front door to our bus. Due to Sydney Airport Security Regulations we cannot assist you with your luggage into the terminals at Sydney Airport as the driver must remain with the bus at all times. Luggage trolleys ($4 per trolley) are available at both Domestic and International terminals. We do not carry all your luggage for you as we are not a ‘Porter Service’.

Due to current Occupational Health and Safety regulations and Workcover Insurance regulations we CANNOT carry your luggage up or down flights of stairs and/or landings to and from unit blocks, residential and commercial dwellings. Special exemptions can be made for individuals who are either elderly or in some way incapacitated or disabled where it is difficult for them to carry their luggage for a certain distance. Prior arrangement and agreement with us must be made for these special exemptions.

Where do you meet the driver at the airport on arrival into Sydney?

What are your Conditions of Bookings?