1:-
How soon should I book my airport transfer with North Shore Airport
Service? Bookings are essential and
we recommend you book as early as you possibly can prior to your
date of travel. We can accept bookings up to three (3) months
in advance of the current month we are in. We cannot guarantee
the availability of seats at any time until your booking is confirmed. If you are traveling in school or public holiday periods, book
as early as possible to avoid disappointment as seats do fill
very quickly during these times.
2:-
Do you provide baby seats, baby capsules and child booster seats? Yes, our buses are equipped with baby seats, baby capsules and child
booster seats. You must advise us at the time of your booking
if your require these items so we can ensure they are available
at the time you are traveling.
3:- Are you a door to door service? We are a genuine Door to Door shuttle bus service.
We will pick you up from your home or business or school and drop
you off at the door to the terminal for whichever airline your
are flying with, Airport Hotels, Central Railway Station, Overseas
Cruise Ship Terminals and Interstate Coach Terminals.
4:- Do you charge a discounted fare for children,
students and pensioners? No, all our passengers are
equally charged at our standard flat rate of one (1) passenger
- one (1) seat.
5:- How often do you operate? North Shore Airport Service
operates airport transfers five (5) days a week from Monday to
Friday inclusive. Our first bus for the day can arrive at the
airport as early as 6.30am (06:30hrs) and our last bus for the
day can depart the airport as late as 7.30pm (19:30hrs).
8:- How early do I need to be at the airport prior
to my flight departure time? For all Domestic flights the airlines require you
to be checked-in a minimum of 30 minutes prior to your scheduled
flight departure time. We normally book passengers in to arrive
at the domestic terminals approximately 45 minutes to 1 hour prior
to flight departure time.
For International flights the airlines will require you to be
at check-in anywhere between 90 minutes to 3 hours prior to your
scheduled flight departure time depending on the airline in question
and the destination of your flight. The standard time to arrive
at check-in is 2 hours prior to your flight departure time. If
your are unsure about what time you should arrive at the airport
we recommend you contact your airline direct to ask them what
time they require you to be at check-in.
For Domestic airlines CLICK
HERE for contact details.
For International airlines CLICK
HERE for contact details.
9:- How much
luggage can I take? You
can take as much luggage as you like BUT additional charges
will apply to anything over our Standard Baggage allowance. Our
Standard Baggage allowance is classified as follows.
International Travel - each passenger having not more than one (1) large checked-in
bag, one (1) small checked-in bag and one (1) carry-on bag only.
Domestic Travel - each passenger
having not more than one (1) large checked-in bag and one (1)
carry-on bag only.
Anything additional to these items
is classified as Excess Baggage. The most common excess baggage
items include; golf clubs, surfboards, snow skis, bicycles and
large numbers of suitcases. When making
a booking please ensure you inform our staff if you are taking
any of these items as an allowance for extra luggage space will
be required.
10:- Do you meet
all flights? No, we do not meet
all flight arriving into Sydney Airport. Our
first bus for the day can arrive at the airport as early as 6.30am
(06:30hrs) and our last bus for the day can depart the airport
as late as 7.30pm (19:30hrs). We
can provide up to eight (8) return trips a day to and from the
airport.
11:- What happens
if my return flight into Sydney is delayed or canceled? If your return flight
into Sydney Airport is delayed or canceled, at your first available
convenience when you land, phone us so that we may inform you
of the next available bus departing the airport. If this time
does not suit, we can then refund your prepaid return transfer
so you can make an alternative arrangement home. Refer to our Conditions
of Bookings page for more details.
12:- Do you pickup
in Suburbs not listed on your website? Yes, we can service
suburbs that are not listed on our website although this will
only occur in special circumstances. For example, if a large group
is traveling from a number of different addresses, we will consider
providing pickups in the other suburbs we don't currently service.
13:- What methods
of payment do you accept? We
accept Cash as well as Visa and Mastercard. Please note that a
surcharge applies to all credit card transactions.
See our Fares page for more info. Due to current privacy and security policies we are unable to
accept payment via cheque, money order or deposited funds.
14:- Can I get
assistance with carrying my luggage? As a matter of courtesy
we can offer assistance with carrying your luggage to and
from your front door to our bus. Due to Sydney Airport Security
Regulations we cannot assist you with your luggage into the terminals
at Sydney Airport as the driver must remain with the bus at all
times. Luggage trolleys ($4 per trolley) are available at both
Domestic and International terminals. We do not carry all your
luggage for you as we are not a 'Porter Service'.
Due to current Occupational Health and Safety regulations and
Workcover Insurance regulations we CANNOT carry your luggage
up or down flights of stairs and/or landings to and from unit
blocks, residential and commercial dwellings. Special exemptions
can be made for individuals who are either elderly or in some
way incapacitated or disabled where it is difficult for them to
carry their luggage for a certain distance. Prior arrangement
and agreement with us must be made for these special exemptions.
